Refund Policy

1. Definitions of terms:

(a) Digital service: an additional service provided via the internet or other means of electronic communication in conjunction with a pre-course in which a teacher provides support and assistance in learning a particular subject. The provision of digital services begins after the explicit prior consent of the client.

(b) Digital Goods: pre-recorded online video courses that are produced and delivered electronically. No cancellation of digital services, refunds or cancellation of the contract is possible.

(c) Tutoring: individual or group online lessons in which a tutor provides support and assistance in a particular subject.

2. Terms and conditions for the return of digital services:

(a) For the purchase of services, returns are only possible within 14 days from the date of purchase.

b) in order to exercise the right of return, the customer must provide proof of purchase and justification for the return.

(c) Refunds are only possible if the customer was not satisfied with the quality of the service or did not receive the expected results.

(d) The refund will be made to the customer's bank account within 30 days from the date the refund is approved.

3. Terms and conditions for the return of digital goods:

(a) If you purchase an online course, returns are only available within 24 hours of the end of the first lesson.

(b) To exercise the right of return, the customer must provide proof of purchase and justification for the return.

(c) Refunds are only available if the customer has not accessed the learning materials or utilised any services related to the course.

(d) The refund will be made to the customer's bank account within 30 days from the date the refund is approved.

4. Responsibility for the refund of tutoring services:

(a) The company acts as an intermediary in the refund process for tutoring services, but the ultimate responsibility rests with the tutor.

(b) If a refund is requested, the company will contact the tutor to obtain information about the quality of service and the reason for the refund request.

(c) If the tutor is unable to resolve the problem or does not meet the client's expectations, the company will decide on a refund.

5. Refund Procedure:

(a) The customer must submit a written request for a refund containing justification for the refund and proof of purchase.

b) the company will verify the refund request and contact the customer for further information if necessary.

(c) Once the refund is approved, the company will make a refund to the customer's bank account within 14 days.


This refund policy has been developed in accordance with Polish law and aims to provide fair refund conditions for customers using online education services. The company reserves the right to change this policy at any time, of which the customer will be informed.